Shipping, Returns, & Other House Rules
All items are shipped as quickly as possible from our home studio in Denver, CO, USA.
Most orders ship within 3 business days. Processing times may be extended during peak periods.
Our primary shipping provider is the US Postal Service.
Contact us ASAP if you need to cancel.
We get started on your order almost as quickly as it comes in so cancellations can't always be honored. If an order has been shipped, it can't be cancelled.
We accept returns of non-custom items that are new, unused, and unlaundered.
To be eligible for return, contact us within 3 days of delivery for return instructions. Returns must be shipped within 7 days of delivery.
Customers are responsible for return shipping costs.
Item and shipping costs do not include any import & customs duties, taxes, or VAT that may apply, and are determined by your country's policies. We are not responsible for fees incurred or delays due to customs.
If you input an incorrect address for your order, contact us ASAP. Address changes are handled on a case by case basis and cannot be guaranteed. If your order has shipped, the address can't be changed. Please contact your local post office to arrange for mail forwarding or to try to intercept the package.
Where is my order?
When you place your order you will receive a tracking number. You can track your USPS package on their website using your tracking number here. Unfortunately, once your order has shipped, we do not have more or different information about the status of your package than the USPS can provide to you via tracking.
Thank you for your interest in carrying our products! We've partnered with Faire to make wholesale ordering easy. If you have any questions, please contact us via email at firstname.lastname@example.org